☑️Multi-Channel Support: email, live chat, and social media (3 platforms) 

☑️Coverage: 24/7 (24 hours, Daily). 

☑️600 tickets monthly covered under SLA 

☑️Unlimited tickets covered outside of SLA 

☑️12 hours response time SLA 

☑️Ticketing and Livechat tool inclusive. 

☑️Integrations: CRM integration for leads generation 

☑️Monthly Reporting: ticket counts, trends, top issues, customer satisfaction scores, sentiment analysis, and actionable insights etc. 

☑️Branded Self-Service Portal: 

• Searchable Knowledge Base: 1 article/FAQs documentation weekly;
• Community Center (forum) management
• ticket portal.
• Assist with formatting and optimization of client-uploaded articles 

☑️Agent Training: Quarterly re-training of agents based on new product updates or changes in customer behavior.

☑️add-on monthly tickets covered under SLA available at $1 per ticket.