☑️Multi-Channel Support: Email and live chat support 

☑️Coverage: 8/5 (8 hours – business, Monday-Friday). 

☑️200 tickets monthly covered under SLA 

☑️Unlimited tickets covered outside of SLA 

☑️24 hours response time SLA 

☑️Ticketing and Livechat tool inclusive 

☑️1 FAQs documentation. 

☑️Monthly Reporting: ticket counts, trends, customer satisfaction scores, top issues, etc. 

☑️add-on monthly tickets covered under SLA available at $1 per ticket.